Privacy Policy

Section 1: Personal Contact Information

Better Foods Trading W.L.L may collect the following information from users of our site and application 3kg app: first name, last name, street address, area and city, phone and contact numbers, e-mail address, and GPS location (collectively, "Personally Identifiable Information" or "PII").

Non-Personally Identifiable Information (or "Non-PII") is aggregated information, demographic information and any other information that does not reveal your specific identity. We and our third-party service providers may collect Non-PII from you, including your computer type, screen resolution, OS version, Internet browser and demographic data. We and our third-party service providers may also use cookies, pixel tags, web beacons, and other similar technologies to better serve you with more tailored information and facilitate your ongoing use of our Site and application. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies.

IP Addresses are the Internet Protocol addresses of the computers that you are using. Your IP Address is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever users visit the Site, along with the time(s) of such visit(s) and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites.

Section 2: What Do We Do With Your Information?

Better Foods Trading W.L.L. uses PII to create users' 3kg accounts, to communicate with users about our services, to offer users additional services, promotions, and special offers and to charge for purchases made through the application and website.

Better Foods Trading W.L.L does not sell the information it collects to third parties. Better Foods Trading W.L.L shares collected PII to third-party vendors and service providers with whom Better Foods Trading W.L.L works to provide application programming interfaces ("APIs") and other functions for the site in connection with the delivery and order fulfilment services.

Non-Personally Identifiable Information. Because Non-PII does not personally identify you, we may use such information for any purpose. In addition, we reserve the right to share such Non-PII, which does not personally identify you, with our affiliates and with other third parties, for any purpose. In some instances, we may combine Non-PII with PII (such as combining your name with your geographical location). If we do combine any Non-PII with PII, the combined information will be treated by us as PII hereunder as long as it is so combined.

IP Addresses. We use IP addresses for purposes such as calculating site usage levels, helping diagnose server problems, and administering the site. We may also use and disclose IP Addresses for all the purposes for which we use and disclose PII. Please note that we treat IP Addresses, server log files and related information as Non-PII, except where we are required to do otherwise under applicable law.

Section 3: Your Email Address & Contact Information

To register for an account, we require you to supply us with your email address, or other information needed to contact you online and over the phone. We use your e-mail address and other contact information you provide us with to confirm your order and to communicate with you in case of an order problem, so one cannot register without an e-mail address. If you supply us with your email address, you may later access it, update it, modify it and delete any inaccuracies by accessing your account through my account information link on the user main page.

You may also choose simply not to provide us with your email address; however, you will not be able to register on the website and application to place orders. This information may be disclosed to our staff and to third parties involved in the delivery of your order or the analysis and support of your use of the website. We do not sell and will not divulge your personal contact information to third parties other than as specified in this Privacy Policy without your permission unless we are legally entitled or obliged to do so.

Section 4: ATM, Credit Cards, and Payment Information

When you place an order through the website or application, you are required to select a method of payment. Better Foods Trading W.L.L. is not interested in your debit/credit card information nor do store any of your debit/credit information, since orders could be paid at the door directly through methods of payment such as cash, credit card or payment checks. Online debit/credit card payment is also an option it can be the only method of payment. For transactions with online debit/credit cards, we transmit your entire card information to the appropriate debit/credit card company in an encrypted format with globally accepted rules and applications during order processing. Upon your choice, we keep a part of your card information in an encrypted format, taking precaution to maintain physical, electronic and procedural safeguards over your credit card information.

Section 5: Order Placement Information

Personal information required during the order process includes name, address, phone number, email address and other similar information used to identify you and complete an order. Personal information will not be shared with any of our business partners or affiliates without your permission. It is treated as confidential, and will not be disclosed to outside parties, unless compelled by applicable legislation. We only send marketing emails to those people who have specifically requested to receive this information.

Section 6: Navigation and Click Stream Data

As you browse our website, we gather navigational and click stream data that shows which pages you have visited, what kind of features you have used or how long you have stayed on a particular page etc. This information will not reveal your identity or be linked to you personally. We use this information to complete, support and analyze your purchases from us; to facilitate and improve your use of the website; to comply with any requirements of law; to serve, or have a third party serve specialized or relevant advertising content and/or recommendations to you on the website or on a third party's website and for internal purposes. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the website.

Section 7: Marketing

We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising. If you do not want to receive marketing communications from us via e-mail simply communicate your preference to us via e-mail or log onto your account on the website or application to change your relevant settings from my account link on the user main page.

Section 8: Do We Disclose Your Personal Information?

We may disclose your information to our staff and to third parties involved in the delivery of your order, and the analysis and support of your use of the website. We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or (2) to protect and defend our property or other rights, the users of the website or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection.

Section 9: How to Delete Your Account

You have the option to delete your account using our mobile application. To delete your account using our mobile application, please follow these steps:

• Open the 3kg mobile app on your device.
• Navigate to the “My Account” menu, typically found within your user profile section.
• Select “My Personal Information”.
• Click on the delete your account option.

Please note that deleting your account will also delete your personal data, however, we may be required to retain some of your information if we process it as part of our legal obligations, or in pursuit of our own (or a third party's legitimate interests) such as the assertion of, or defense against, legal claims, preventing fraud or protecting ourselves or others against abusive behavior. Once your data is deleted from the mobile app, it will be permanently removed from our systems and cannot be recovered. If you have any questions, please contact our customer support.

Section 10: How Is Personally Identifiable Information Disclosed?

We may disclose PII:

To our third party service providers who provide services such as website hosting, data analysis, payment processing, order fulfilment, infrastructure provision, IT services, customer service, e-mail delivery services, credit card processing, food delivery services and other similar services to enable them to provide services.

To third parties sponsors of Promotions (irrespective of whether such Promotions are hosted by us), or otherwise in accordance with the rules applicable to such Promotion. You should carefully review the rules, if any, of each Promotion in which you participate, as they may contain additional important information about a sponsor's or other third parties' use of your PII. To the extent that the terms and conditions of such rules concerning the treatment of your PII conflict with this Privacy Policy, the terms and conditions of such rules shall control.

To an affiliate or other third party during a reorganization, merger, sale, joint venture, assignment, transfer, bankruptcy, or similar proceeding involving our business, assets, or stock.

As we believe to be appropriate: under applicable law; to comply with legal process; to respond to requests from public and government authorities; to enforce our terms and conditions; to protect our operations, rights, privacy, safety, or property and those of our affiliates, you, or others; and to permit us to pursue available remedies or limit the damages that we may sustain.

Section 11: Cookies

When you visit our site, our server sends your computer a "cookie." This cookie is a small packet of information that identifies you as a user of our system. Cookies save you time by retaining your contact information. Cookies do not deliver viruses and can only be read by the server that sent you the cookie. You have the ability to accept or decline cookies by modifying the settings in your browser. Please bear in mind however, that you may not be able to use all the features of our site if cookies are disabled.

Section 12: Protection of Your Personal Information

Our website has secure pages to collect user information and most critical data is stored in encrypted form. We use various technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. Our servers use Secure Sockets Layer (SSL) and encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari and Chrome.

Section 13: Security

We use reasonable organizational, technical and administrative measures to protect PII under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure, you must immediately notify us of the problem by contacting us.

Section 14: Third Parties

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including without limitation any of our affiliates and any third party operating any site to which this site contains a link. The inclusion of a link on the site does not imply endorsement of the linked site by us or by our affiliates.

Section 15: Changes to This Privacy Policy

This Privacy Policy may change or be amended at any time by publishing the new version on the website. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Section 16: Verifying, Updating, and Amending Personal Information

You can update your personal information at any time by logging-in to your membership account and accessing "My Account", where you can update your personal information mentioned in "My Personal Information" and "Saved Address".

Section 17: Contact

All comments, queries and requests relating to our use of your information, or this privacy policy are welcomed and should be addressed to: